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Focusing on Experience & Engagement Throughout the Customer Lifecycle

  • Thursday, January 10, 2019
  • 5:30 PM - 7:30 PM
  • Endeavor Wordspaces - 8831 Business Park Dr. #301, Ft. Myers, 33912

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Focusing on Experience & Engagement Throughout the Customer Lifecycle

Featuring SWFRTP Sponsor Company:

Two 39 Group is pleased to bring to the SWFRTP a discussion about the many opportunities to evaluate your customer experience, friction in the touchpoints, and adding value to increase customer retention, all while getting invaluable feedback on the products and services your company offers. 

This discussion will come from a product owner / customer engagement perspective, all while staying revenue-minded. 

Company co-founder, Alex Allen, will lead the presentation and discussion and will cover customer experience in the following areas of the customer lifecycle:

Presale

Deal Close / Handoff

Implementation

Post Implementation


Alex has spent his entire professional career focused on providing a world-class customer experience through product design and execution and/or ​amazing customer focused  teams​.  With the founding of The Two39 Group LLC, Alex hopes to continue that work by building a physical and virtual ecosystem that will empower and ​support organizations to reach their full potential. In addition to providing the space and community,The Two39 Group plan to add value through consultative services, training, and  investments with a particular focus on early-stage technology startups and SMBs.  

During his many years in software, Alex has  filled many roles, often at one time. While  passionate about Customer Success and  providing a top-tier experience for customers throughout their lifecycle, Alex has also provided leadership in other key areas such as Sales, Marketing, Product Management, and Dev Ops. Alex has led multiple software organizations through exponential growth and acquisition, enjoying all of the challenges and opportunities that come along with those activities. 

Event Details:

Thursday January 10, 2019

Endeavor Workspaces

8831 Business Park Dr. #301, Ft. Myers 33912

5:30-7:30 PM


Light Food and Beverages will be provided


Please Register for this Free Event!


The Southwest Florida Regional Technology Partnership, a member of Lee County’s Horizon Council, is the only organization dedicated solely to promoting the growth of the technology sector in Southwest Florida.


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