Focusing on Experience & Engagement Throughout the Customer Lifecycle
Featuring SWFRTP Sponsor Company:
Two 39 Group is pleased to bring to the SWFRTP a discussion about the many opportunities to evaluate your customer experience, friction in the touchpoints, and adding value to increase customer retention, all while getting invaluable feedback on the products and services your company offers.
This discussion will come from a product owner / customer engagement perspective, all while staying revenue-minded.
Company co-founder, Alex Allen, will lead the presentation and discussion and will cover customer experience in the following areas of the customer lifecycle:
Deal Close / Handoff
Alex has spent his entire professional career focused on providing a world-class customer experience through product design and execution and/or amazing customer focused teams. With the founding of The Two39 Group LLC, Alex hopes to continue that work by building a physical and virtual ecosystem that will empower and support organizations to reach their full potential. In addition to providing the space and community, The Two39 Group plan to add value through consultative services, training, and investments with a particular focus on early-stage technology startups and SMBs.
During his many years in software, Alex has filled many roles, often at one time. While passionate about Customer Success and providing a top-tier experience for customers throughout their lifecycle, Alex has also provided leadership in other key areas such as Sales, Marketing, Product Management, and Dev Ops. Alex has led multiple software organizations through exponential growth and acquisition, enjoying all of the challenges and opportunities that come along with those activities.
Also, learn about the result of our Technology Gap Survey!
See our Blog Page for a PDF of the final report!
Thursday January 10, 2019
8831 Business Park Dr. #301, Ft. Myers 33912
Light Food and Beverages will be provided.
Please Register for this Free Event!
The Southwest Florida Regional Technology Partnership, a member of Lee County’s Horizon Council, is the only organization dedicated solely to promoting the growth of the technology sector in Southwest Florida.